Win back unhappy patients on autopilot
When a patient leaves private feedback, the clock starts. Follow-up emails go out automatically on your schedule, written once by you, personalised for every patient - and when the patient hits Reply, it lands straight in your clinic's inbox.
How it works, start to finish
Design your email template once
Write the subject and message in your own words. {{name}} and {{clinic_name}} fill themselves in for every patient. A live preview shows exactly what patients receive - and you can email yourself a test to see it in your own inbox.
Tick feedback as checked
That one tick is the trigger. If automation is on and the patient left an email, the first follow-up is scheduled - for example 48 hours later, whatever delay you choose.
The follow-up email sends itself
It arrives in the patient's inbox under your clinic's name with your logo and message. It reads like a personal email from your practice manager, not a marketing blast.
Patient replies land in YOUR inbox
Replies go directly to your clinic's email address - the reply-to you configure, or your alert email by default. We are invisible in the conversation.
No response? It follows up again
Record the outcome on the case timeline. No response schedules the next follow-up after your second delay, up to your maximum (1-3 emails). A positive response stops the sequence automatically.
Turned it around? Ask for the review
Once a patient is genuinely happy, one click emails them your Google review link. A bad experience becomes a public 5-star story.
How the follow-up emails behave
- Sender shows your clinic's name, so patients recognise who is writing.
- Replies go straight to your clinic inbox (your configured reply-to, or your manager email automatically) - you never lose a conversation.
- Send-yourself-a-test button: see the exact email and prove the reply loop with your own inbox before any patient gets one.
- Resolving a case, or logging a patient reply, stops any queued follow-ups instantly - nobody gets emailed after the problem is fixed.
Everything included
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